BetVista Privacy Policy — Your information is completely safe with us

BetVista is an online betting and gaming platform. This Privacy Policy explains how BetVista collects your personal information, the purposes for which it is used, and how it is kept secure. This policy is a Terms & Conditions supplementary section.

Whether you use BetVista from Bangladesh or any other country, your data will be handled in accordance with this policy. We always operate in compliance with international data protection standards.

BetVista collects two types of information — data you provide directly, and data collected automatically.

Directly collected information:

• Full name, date of birth, and gender
• Mobile number and email address
• Residential address and country
• National ID or passport number (for KYC verification)
• Mobile Pay, Nagad, or bank account details (for payment processing)

Automatically collected data:

Your data is collected because providing our services would not be possible without it. BetVista uses your information for the purposes listed below.

• Account Management: Login security, password reset, and account verification.
• Payment processing: Processing deposits and withdrawals securely and preventing money laundering.
• Customer support: To help resolve issues faster by allowing our team to view your relevant information.
• Security: Preventing fraud and unauthorized access.
• Legal obligations: Meeting regulatory requirements.
• Service improvement: Understanding which features are used most to make the app better.
• Promotional communications: With your consent only — to notify you of bonuses or new offers.

Importantly, your betting behavior data is used exclusively for BetVista's internal analysis and is never shared with third parties.

BetVista never sells your data. However, limited information may be shared in certain specific circumstances.

• Payment processors: Basic transaction details are shared with Mobile Pay, Nagad, or your bank solely to process payments.
• KYC services: Minimal information is shared with authorized service providers solely for identity verification.
• Legal requirements: Information may be disclosed in response to a court order or a lawful request from a government regulatory authority.
• Technology partners: Hosting and cybersecurity service providers may access limited technical data — but never personal information.

The BetVista website and app use cookies — small data files stored on your device. They are harmless and help deliver a better experience.

Types of cookies used by BetVista:

• Essential Cookies: Maintaining login sessions and ensuring security — the site cannot function without these.
• Performance Cookies: Analyzing which pages are visited most and how long they take to load.
• Functional cookies: Remembers your language preference and theme settings.
• Analytics Cookies: Analyzing usage patterns to improve the app.

You can disable cookies through your browser settings, though some features may not work as expected. BetVista does not use third-party advertising cookies.

BetVista follows the highest industry standards to protect your information. Find out what measures are in place.

• 256-bit TLS/SSL Encryption: All data exchanges take place over encrypted channels.
• Two-factor authentication (2FA): OTP verification to prevent unauthorized access to your account.
• Firewall & DDoS protection: Server-level security is active at all times.
• Regular Penetration Testing: Regular vulnerability assessments carried out by independent expert teams.
• Data Minimization: The less data we collect, the lower the risk.
• Access Control: BetVista staff can only access the data they need.

As a BetVista member, you have certain fundamental rights over your own data. You can exercise these at any time.

To exercise any of these rights, support@betvista.biz. Responses are typically provided within 15 business days.

BetVista strictly ensures that no data is collected or stored from anyone under the age of 18. Date of birth is verified at the time of registration.

• If anyone is suspected of having opened an account as a minor, BetVista will immediately suspend the account pending verification.
• If we confirm that a user is underage, their data will be removed from our systems immediately.
• If parents suspect their child is using BetVista, please contact us directly.

For more guidance on keeping minors away from betting, visit our Responsible Gaming Visit the page.

BetVista does not retain your data indefinitely. Specific retention periods apply, after which data is securely deleted.

• Account Information: Up to 5 years after account closure — required by legal obligations.
• Transaction records: 7 years for dispute resolution and regulatory compliance.
• Support chat logs: 2 years after resolution.
• Session & log data: Automatically deleted after 90 days.
• Marketing Data: Deleted immediately upon opt-out.

BetVista may update this Privacy Policy when necessary. For significant changes, you will be notified in advance via your registered email or app notification.

• The date of each version is noted at the top of this page.
• Continued use of BetVista after any changes constitutes acceptance of the updated policy.
• For any privacy-related questions or concerns: privacy@betvista.biz